Privacy Policy for Ash and Beans

Effective Date: 02/02/2026

Introduction

Welcome to Ash and Beans (the “App”), an online food ordering system for the restaurant Ash and Beans (“we,” “us,” or “our”). We respect your privacy and are committed to protecting it through responsible information practices.

Summary: We collect only the information needed to take and fulfill your orders (like contact details, delivery address, and order information). We do not sell your personal information.

Information We Collect

We may collect the following categories of information when you use the App:

1. Account & Contact Information — such as your name, phone number, email address (if provided), and login details (if the App supports accounts).
2. Order Information — items ordered, special instructions, order history, and related details required to prepare your food.
3. Delivery Information — delivery address and delivery instructions. If you choose pickup, this may not be required.
4. Payment Information — if the App supports card or online payments, payments may be processed by a third-party payment provider. We typically do not store full card details on our servers.
5. Customer Support Messages — information you share when you contact us for support (e.g., questions, complaints, or refund requests).
6. Device & App Usage Data (Limited) — basic technical data like app version, device type, and crash logs, only if enabled in the App to improve stability and performance.

Information We Do Not Collect

We do not intentionally collect:

• Your contacts, call logs, or SMS messages.
• Unrelated photos, files, or media stored on your device.
• Precise background location (unless explicitly required and you grant permission).

How We Use Your Information

We use your information to:

1. Process, confirm, and fulfill your food orders.
2. Deliver your order (or coordinate pickup).
3. Send order-related notifications (e.g., confirmations, status updates).
4. Provide customer support and handle refunds, cancellations, or disputes.
5. Improve App functionality, reliability, and user experience.
6. Prevent fraud, abuse, and unauthorized access.

Legal Bases (Where Applicable)

Depending on your location, we may process information based on:

• Contract necessity (to fulfill your order).
• Legitimate interests (security, fraud prevention, service improvement).
• Consent (where you explicitly opt-in, e.g., marketing notifications if offered).
• Legal obligations (tax, accounting, and compliance where required).

Sharing of Information

We do not sell your personal information. We may share limited information only as needed:

1. Restaurant Staff & Delivery Personnel — order details and delivery information required to prepare and deliver your food.
2. Service Providers — vendors that help run the App (e.g., hosting, notifications, payment processing). They are permitted to use your information only to provide services to us.
3. Legal / Safety — if required by law, or to protect rights, safety, and security of the App, our users, or the public.

Payments

If online payments are available, payment transactions may be handled by a third-party payment processor. Your payment data is processed under the payment provider’s privacy policy and security standards. We recommend reviewing the payment provider’s policies in the payment flow.

Data Retention

We retain your information only for as long as necessary to provide the App and fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.

• Order records may be kept for accounting and operational purposes.
• Support communications may be kept to improve service and resolve issues.

Security

We use reasonable administrative, technical, and organizational measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Choices & Rights

Depending on your region and applicable laws, you may have rights such as:

1. Accessing or updating your personal information.
2. Requesting deletion of your information (subject to legal/operational retention needs).
3. Opting out of marketing messages (if offered) at any time.

To request access, correction, or deletion, contact us using the details below.

Permissions Required

The App may request permissions depending on features enabled:

1. Location (Optional): If enabled, it may help you auto-fill delivery address or show nearby service coverage. You can deny this permission and still use the App by entering your address manually.
2. Notifications (Optional): Used to send order updates (e.g., confirmed, preparing, out for delivery). You can manage this in your device settings.

The App does not request permissions unrelated to ordering unless a feature explicitly requires it.

Children's Privacy

The App is intended for a general audience and is not designed to collect personal information from children. If you believe a child has provided personal information through the App, please contact us and we will take appropriate steps.

International Data Transfers

If our service providers operate in different countries, your information may be processed in locations outside your country of residence. In such cases, we take steps to ensure appropriate safeguards are in place consistent with applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in features, operations, or legal requirements. Updates will be posted on this page, and the “Effective Date” will be revised accordingly.

Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, contact us at:

Email: info@lancers.dev

Restaurant: Ash and Beans