Privacy Policy for MCCafe

Effective Date: 02/10/2026

Introduction

Welcome to MCCafe (the “App”), an online ordering system for cafe items, beverages, snacks, desserts, and related products offered by MCCafe (“we,” “us,” or “our”). We respect your privacy and are committed to protecting it through responsible information practices.

Summary: We collect only the information needed to take and fulfill your orders, such as contact details, delivery address, pickup details, payment-related information, and order information. We do not sell your personal information.

Information We Collect

We may collect the following categories of information when you use the App:

1. Account & Contact Information — such as your name, phone number, email address, profile details, and login information if the App supports user accounts.
2. Order Information — items ordered, beverage preferences, add-ons, special instructions, order history, pickup or delivery method, and related details required to prepare your order.
3. Delivery & Pickup Information — delivery address, delivery instructions, pickup location, pickup time, and contact details needed to complete your order.
4. Payment Information — if the App supports online payments, payments may be processed by a third-party payment provider. We typically do not store full card details on our servers.
5. Customer Support Messages — information you share when contacting us for support, complaints, refunds, cancellations, or other service-related requests.
6. Device & App Usage Data — limited technical data such as app version, device type, operating system, crash logs, and general usage data where enabled to improve performance and reliability.

Information We Do Not Collect

We do not intentionally collect:

• Your contacts, call logs, or SMS messages.
• Unrelated photos, videos, files, or media stored on your device.
• Precise background location unless a feature requires it and you grant permission.
• Sensitive personal information unrelated to ordering, delivery, pickup, or customer support.

How We Use Your Information

We use your information to:

1. Process, confirm, prepare, and fulfill your cafe orders.
2. Coordinate delivery, pickup, or in-store collection.
3. Send order-related updates, confirmations, receipts, and status notifications.
4. Provide customer support and handle refunds, cancellations, complaints, or disputes.
5. Improve App functionality, user experience, menu availability, reliability, and performance.
6. Prevent fraud, misuse, unauthorized access, and security incidents.
7. Comply with applicable legal, tax, accounting, and operational requirements.

Legal Bases Where Applicable

Depending on your location and applicable laws, we may process your information based on:

• Contract necessity — to receive, prepare, and fulfill your order.
• Legitimate interests — to secure the App, prevent fraud, improve services, and support business operations.
• Consent — where you opt in to optional features such as marketing notifications or location-based services.
• Legal obligations — where records must be kept for tax, accounting, legal, or compliance reasons.

Sharing of Information

We do not sell your personal information. We may share limited information only as needed:

1. MCCafe Staff & Delivery Personnel — order details, contact details, pickup details, and delivery information required to prepare and complete your order.
2. Service Providers — vendors that help us operate the App, such as hosting providers, notification services, analytics tools, customer support tools, and payment processors.
3. Payment Processors — where online payment is available, your payment information may be processed directly by a secure third-party payment provider.
4. Legal, Safety, or Compliance Purposes — if required by law, regulation, legal process, or to protect the rights, safety, and security of our users, business, staff, or the public.

Payments

If online payments are available, payment transactions may be handled by a third-party payment processor. Your payment data is processed under the payment provider’s privacy policy and security standards. We recommend reviewing the payment provider’s policies during the payment process.

Promotions & Marketing

If the App offers promotions, discounts, loyalty rewards, or marketing notifications, we may use your contact information to send updates only where permitted by law or with your consent. You may opt out of marketing communications at any time. Order-related messages are not marketing messages and may still be sent when required to complete your order.

Data Retention

We retain your information only for as long as necessary to provide the App, fulfill orders, support customer service, comply with legal obligations, resolve disputes, and enforce our agreements.

• Order records may be retained for accounting, tax, and operational purposes.
• Support communications may be retained to resolve issues and improve service quality.
• Account information may be retained while your account remains active or as legally required.

Security

We use reasonable administrative, technical, and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices & Rights

Depending on your region and applicable laws, you may have rights such as:

1. Accessing the personal information we hold about you.
2. Requesting correction or updating of your personal information.
3. Requesting deletion of your information, subject to legal or operational retention needs.
4. Opting out of marketing messages, if offered.
5. Withdrawing consent for optional permissions where applicable.

To request access, correction, or deletion, contact us using the details below.

Permissions Required

The App may request permissions depending on the features enabled:

1. Location Optional: If enabled, location may help auto-fill your delivery address, show nearby service coverage, or improve delivery accuracy. You can deny this permission and still use the App by entering your address manually.
2. Notifications Optional: Used to send order confirmations, preparation updates, delivery updates, pickup reminders, or promotional messages where permitted. You can manage notification permissions in your device settings.
3. Camera or Photos Optional: If the App allows uploading receipts, support images, or profile images, camera or photo access may be requested. The App does not access unrelated media unless you choose to upload it.

The App does not request permissions unrelated to ordering, delivery, pickup, support, or App functionality.

Children's Privacy

The App is intended for a general audience and is not designed to knowingly collect personal information from children. If you believe a child has provided personal information through the App, please contact us and we will take appropriate steps.

International Data Transfers

If our service providers operate in different countries, your information may be processed in locations outside your country of residence. In such cases, we take steps to ensure appropriate safeguards are in place consistent with applicable laws.

Third-Party Links & Services

The App may include links to third-party services such as payment providers, delivery services, maps, or external websites. We are not responsible for the privacy practices of third parties. Please review their privacy policies before providing information to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in App features, business operations, legal requirements, or security practices. Updates will be posted on this page, and the “Effective Date” will be revised accordingly.

Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, contact us at:

Email: info@lancers.dev

Business: MCCafe